The client interface into any technical services business is generally via a help desk.

The skill and courtesy extended often determines whether your experience is going to be good or bad with the organisation.

Miser prides itself on its client relationships and personal service.

Our people have a long history in deploying I.T. solutions for law firms and specifically LEAP Software. 

Our point of difference is our ability to address the real issues and identify whether they are environment related with hardware or Microsoft Software iterations or LEAP related.

Our help desk people can identify your individual desktop user issues and provide remedies on the spot.

If you have embraced any packaged service of Miser, our help desk staff will take over and mimic your workstation and quickly diagnose the problems while you wait.

The traditional methods of having engineers come to your premises are long gone with the improved Miser remote services modules and packages.

Miser help desk staff work closely with LEAP to ensure any known issues with that software are identified and provided to them. LEAP prides itself in being first to market with many new software features and we need to be briefed on the support requirements. Miser conversely reports to LEAP any issues we experience in the field.

Any new LEAP upgrades can be deployed remotely by Miser staff without any downtime to the firm.

Miser staff understands all iterations of Microsoft operating systems and Office versions, MYOB VM Ware and Terminal Services as any of these components can form part of the LEAP solutions. This can depend on how you were set up originally.